clinic & booking policies
Bookings must be made in advance.
Please arrive 15minutes early to complete & sign your medical & consent forms.
A $50-100 holding fee is required at the time of booking to secure your appointment, which will be credited towards your treatment cost.
We maintain a strict 48-hour cancellation policy. Any rescheduling or cancellation within this period, as well as failure to attend the appointment, will result in forfeiture of the holding fee.
If unable to attend within 48hours, you may send a substitute or forfeit the holding fee.
If you arrive more than 15 minutes late without prior notification, the holding fee will be forfeited.
You may reschedule your appointment up to 3 times outside the 48-hour window without penalty. Subsequent rescheduling will result in forfeiture of the holding fee.
Before & after photos & videos are taken for treatment documentation; full-face images are not used on social media without specific consent.
A patch test for skin services is mandatory at least 48hours prior to treatment.
Children under 16 must be accompanied by an adult.
Follow our aftercare advice for optimal treatment results & for your health & safety. Following aftercare doesn't guarantee results. Contact us immediately for any post-treatment reactions or concerns.
Prices of treatments are in AUD$, are non-negotiable & subject to change without notice.
Messages on Sundays or public holidays are addressed the next business day.
Packages purchased must be used in one appointment & cannot be split across appointments.
These terms are designed to ensure efficient scheduling & uphold professional standards in our practice.
Booking confirms acceptance of these Terms & Conditions.
Bookings must be made in advance.
A $100 holding fee is required at the time of booking to secure your appointment, which will be credited towards your treatment cost.
We maintain a strict 48-hour cancellation policy. Any rescheduling or cancellation within this period, as well as failure to attend the appointment, will result in forfeiture of the holding fee.
If you arrive more than 15 minutes late without prior notification, the holding fee will be forfeited.
You may reschedule your appointment up to 3 times outside the 48-hour window without penalty. Subsequent rescheduling will result in forfeiture of the holding fee.
Aesthetic Treatments are medical procedures, & Aly reserves the right to decline treatment based on clinical assessment.
Should you opt not to proceed with treatment after a consultation, the holding fee will not be refunded, as it covers the time & expertise invested in the comprehensive consultation.
Product names cannot be advertised due to legal reasons; contact our clinics for details.
Before & after photos & videos are taken for treatment documentation; full-face images are not used on social media without specific consent.
Follow our aftercare advice for optimal treatment results & for your health & safety. Following aftercare doesn't guarantee results. Contact us immediately for any post-treatment reactions or concerns.
Prices of treatments are in AUD$, are non-negotiable & subject to change without notice.
Packages purchased must be used in one appointment & cannot be split across appointments.
These terms are designed to ensure efficient scheduling & uphold professional standards in our practice.
Booking confirms acceptance of these Terms & Conditions.
Bookings must be made in advance.
A $100 holding fee is required at the time of booking to secure your appointment, which will be credited towards your treatment cost.
We maintain a strict 48-hour cancellation policy. Any rescheduling or cancellation within this period, as well as failure to attend the appointment, will result in forfeiture of the holding fee.
If you arrive more than 15 minutes late without prior notification, the holding fee will be forfeited.
You may reschedule your appointment up to 3 times outside the 48-hour window without penalty. Subsequent rescheduling will result in forfeiture of the holding fee.
Aly reserves the right to decline treatment based on clinical assessment.
Should you opt not to proceed with treatment after a consultation, the holding fee will not be refunded, as it covers the time & expertise invested in the comprehensive consultation.
Touch-up treatments are available for existing tattooing clients only; touch-up appointments are not free, price of appointment will depend on when the original appointment occurred.
Prices of treatments are in AUD$, are non-negotiable & subject to change without notice.
Before & after photos & videos are taken for treatment documentation; full-face images are not used on social media without specific consent.
Follow our aftercare advice for optimal treatment results & for your health & safety. Following aftercare doesn't guarantee results. Contact us immediately for any post-treatment reactions or concerns.
Cosmetic tattooing clients must be medically fit after consultation with our artists. As some medical conditions or medications can alter treatment results or pigment retention.
Your body's healing process affects pigment retention; following aftercare doesn't guarantee results. Existing tattoos may affect pigment retention due to scar tissue or pigment congestion, influencing final outcomes.
These terms are designed to ensure efficient scheduling & uphold professional standards in our practice.
Booking confirms acceptance of these Terms & Conditions.
$50 off first time clients when you spend $500 or more.
Special offers, may not be combined with any other offer.
For you to redeem a $50 voucher, your referred friend must have completed a paid treatment.
Your referred friend must be a first-time client with Aly.
The more friends you refer the more vouchers you can accumulate
You can only use one voucher per treatment
Your treatment must be of $500 or more in value to redeem voucher
Voucher is not valid with any other specials or offers
Voucher can not be refunded or transferred to cash.
Vouchers are not redeemable for cash.
Lost or stolen voucher will not be replaced or refunded.
Gift vouchers can't be cancelled.
Vouchers are needed in store to be redeemed, if voucher is not present other payment is required.
The gift voucher is valid for 3 years from the date issued (or otherwise extended by us) after such time it will be invalid.
You should use all the remaining gift voucher value before the expiry date, any unused value will be forfeited.
shop policies
All product order totals are shown in AUD$ & are shipped from Sydney, Australia via courier or Australia post. You’ll receive an email confirmation once your order has been packed.
Alyvinko currently offers standard shipping only. Standard shipping is charged at $15 (inc GST) on all orders under $200.00. For orders over $200.00 shipping is free. Your shipping charge will be automatically calculated & added to your cart on check-out.
Please allow 3-5 business days to process your order.
For deliveries please allow 2-10 business days to receive your products after receiving confirmation email.
We are closed for order processing on Saturdays, Sundays, Mondays & Australian public holidays.
Shipping may take additional time during sale periods, holidays, pandemics & extreme weather.
Thanks for shopping at Alyvinko. If you are not completely satisfied, with your purchase for any reason, please review our returns, refund, & exchange policies below.
Items must be returned within 14-days of receiving. If you received the incorrect product or your purchase arrives damaged, return the unused product & we will issue a refund or exchange.
However, we do not accept returns for change of mind.
Returned products must be received at our office unopened/unused in original packaging & in resalable condition within 14-days of purchase.
Prior to returning your item(s), please email your name, order number, the products you are returning & the reason for your return request. Returns sent back without authorisation will not be processed. Unfortunately, return postage costs are not refundable.
Opened products can only be returned within 1 month if lightly used (more than 80% of the product must still be intact) if you have experienced a reaction. Reactions must be proven with photographic evidence.
Faulty products must be returned as soon as the fault is identified & must be within 14-days of purchase.
When returning your product(s) we suggest you insure the package with Australia Post & use the registered mail service for your protection. Save the shipping receipt for your records.
Only merchandise approved for return or exchange by Aly & received by our office can be exchanged or credited to the original form of payment.
Your return or exchange will be processed promptly. Most returns will be processed within 5 business days & exchanges within 9 business days.
Our business days are from Tuesday-Friday, excluding holidays.
We cannot provide a refund or exchange for any of Alyvinko’s product purchased from other retailers. Only products purchased from Alyvinko's clinics or on www.alyvinko.com.au may be returned for refund/exchange.
If you are unsure if your product is eligible for return, please email: info@alyvinko.com.au