Question 1

Shipping

Accepted Answer

All product order totals are shown in AUD$ & are shipped from Sydney, Australia via courier or Australia post. You’ll receive an email confirmation once your order has been packed.
Alyvinko currently offers standard shipping only. Standard shipping is charged at $15 (inc GST) on all orders under $200.00. For orders over $200.00 shipping is free. Your shipping charge will be automatically calculated & added to your cart on check-out.
Please allow 3-5 business days to process your order. 
For deliveries please allow 2-10 business days to receive your products after receiving confirmation email.
We are closed for order processing on Saturdays, Sundays, Mondays & Australian public holidays.
Shipping may take additional time during sale periods, holidays, pandemics & extreme weather.

Question 2

Returns, Refund & Exchange Policies

Accepted Answer

Thanks for shopping at Alyvinko. If you are not completely satisfied, with your purchase for any reason, please review our returns, refund, & exchange policies below.
Items must be returned within 14-days of receiving.  If you received the incorrect product or your purchase arrives damaged, return the unused product & we will issue a refund or exchange.  
However, we do not accept returns for change of mind. 
Returned products must be received at our office unopened/unused in original packaging & in resalable condition within 14-days of purchase.
Prior to returning your item(s), please email your name, order number, the products you are returning & the reason for your return request. Returns sent back without authorisation will not be processed.  Unfortunately, return postage costs are not refundable.
Opened products can only be returned within 1 month if lightly used (more than 80% of the product must still be intact) if you have experienced a reaction. Reactions must be proven with photographic evidence.
Faulty products must be returned as soon as the fault is identified & must be within 14-days of purchase.
When returning your product(s) we suggest you insure the package with Australia Post & use the registered mail service for your protection. Save the shipping receipt for your records. 
Only merchandise approved for return or exchange by Aly & received by our office can be exchanged or credited to the original form of payment.
Your return or exchange will be processed promptly. Most returns will be processed within 5 business days & exchanges within 9 business days. 
Our business days are from Tuesday-Friday, excluding holidays.
We cannot provide a refund or exchange for any of Alyvinko’s product purchased from other retailers.  Only products purchased from Alyvinko's clinics or on www.alyvinko.com.au may be returned for refund/exchange. 
If you are unsure if your product is eligible for return, please email: info@alyvinko.com.au

clinic & booking policies

Policies, Terms & Conditions – For General & Skin

Policies, Terms & Conditions – For Medical Aesthetic Treatments

Policies, Terms & Conditions – For Cosmetic Tattooing

Specials

Refer a friend

Gift Voucher

shop policies

Shipping

Returns, Refund & Exchange Policies